The social media ban: Church of the Customer Blog

The social media ban: Church of the Customer Blog: "The 10 percenters can set up company Facebook fan pages, add more people to the company Twitter account, set up a YouTube channel, a Squidoo account, a LinkedIn group, a Yammer account or a Ning network for employees who can tell their Facebook friends about the cool things they're doing at work. Plus they'll hear about any problems fans or customers encounter and have a front-line response ready to tackle them."